Covid-19 protocol

FLEXIBLE CANCELLATION

 For bookings made for a stay from now we are changing our cancellation policy to give you further peace of mind when planning your stay with us. If you tests positive for Covid-19 (with proof) before your stay or there are changes made to Government restrictions on travel, you can cancel at anytime, up to the date of your booking. You will receive a voucher for your full deposit amount, redeemable on any future reservations.

Please email us with any questions you may have when planning your stay, we are always here to help.

 

What are the steps to be taken by travelers to come to morocco?

The Kingdom of Morocco has reopened its sea and air borders and travelers, under certain conditions, can access Moroccan territory if they have a valid vaccination passport or a negative PCR test.

Travelers wishing to travel to Morocco, by any means, must present a health form, to be downloaded online before boarding, duly completed. It is also distributed on board the airport or ship.
They must also present a valid vaccination passport or a negative PCR test result less than 72 hours old.
Children under the age of 12 are exempt from all requirements.

What does a valid vaccination passport mean? 

A valid vaccine passport means receipt of three doses or, failing that, two doses with a delay in the administration of the second dose not exceeding 4 months.

For the J&J vaccine, a single dose is equivalent to 2 doses of the other vaccines.

 
 

CLEANING AND OPERATIONS PROTOCOL

These measures are in place to protect everyone's health and follow the guidance of the World Health Organization and the Moroccan government.

  • All our staff have been trained about Covid-19, how it spreads and how to contain it

  • Temperature checks for staff and guests on arrival

  • The exterior of your luggage will be disinfected before being taken up to your room

  • We’ll offer complimentary laundering of your travel clothes

  • You’ll have access to a 24-hour doctor service – on demand

  • Frequent cleaning of communal areas and high touch points such as door handles

  • Bed linen and towels sanitised by external laundry

  • Guests encouraged to use their private bathrooms

  • Guests can request Housekeeping do not enter their room

  • Time spent in communal areas limited where possible

  • Complimentary facemasks will be available upon request

  • We will follow Moroccan government guidelines on the use of facemasks

  • Non residents are not allowed in the riad


    SUSPECTED CASES

    If a guest experiences symptoms, they must immediately inform someone from the riad who will call for medical assistance.

    The person must remain isolated in their room until the doctor arrives.